How often do I need to change the fountain filter?
Every 2–4 weeks, depending on how many pets drink from it and how hard your water is. Each fountain ships with three filters, and you can order replacement packs by emailing luxmarketsllc@gmail.com — filters are consumables, so keep a spare or two around. The pump itself just needs a quick rinse once a month; the care guides walk you through it.
Which fountain size should I get — 3L or 15L?
The Flow Fountain 3L suits a single cat or a small-to-medium dog, with a top-up every few days. The Flow Fountain 15L is built for multi-pet homes — or anyone who would rather refill every couple of weeks than every couple of days — and adds a water-level window so you always know where you stand. Both use the same filters and the same whisper-quiet pump.
What does the Smart Feeder Cam need to connect?
A 2.4GHz WiFi network and our free app (iOS and Android). Setup takes about three minutes: plug in, scan the QR code in the app, and you're scheduling meals. If your power or WiFi drops, the backup battery keeps feeding on schedule — the camera simply pauses until you're back online.
Can I watch and talk to my pet through the feeder?
Yes. The built-in 1080p camera streams live to the app, records meal-time clips, and carries two-way audio — so you can tell them they're a good dog from the office. Footage stays private to your account.
Are the Vacuum Clippers loud? My dog hates grooming.
They're engineered for anxious pets — the motor runs quieter than most human trimmers, and the suction is a soft hum rather than a shop-vac roar. Start with short sessions and treats; most dogs settle in by the second groom. The suction catches trimmed fur as you go, so there's no scary cleanup either. Blades are consumables — replace them when they dull.
Is the Quiet Coach anti-bark device humane?
Yes — that's the whole point of it. It uses a gentle ultrasonic tone, inaudible to humans, that interrupts nuisance barking. No shock, no spray, no vibration collar. It's a training cue, not a punishment, and it works best paired with positive reinforcement. Not recommended for dogs under 6 months.
Will the Quiet Coach affect my cat or my other dog?
The tone only triggers on bark-pattern sounds, so cats won't set it off. Other dogs in the room will hear the same cue when it triggers — in a multi-dog home, place it nearest the vocal one and expect some collective training benefit.
How long does shipping take?
Orders ship within 1–2 business days and arrive in 3–7 business days in the continental US. Shipping is free over $50 and a flat $6.95 under. Full details on the shipping policy.
What if my pet just… doesn't like it?
You have 60 days to find out, and returns are free — no questions, no restocking fee, chew marks forgiven. Powered products (pumps, motors, cameras, electronics) also carry a 1-year replacement warranty. See the 60-day guarantee for the fine print — there isn't much.
Still stuck?
Head to the contact page or email luxmarketsllc@gmail.com — a human replies within one business day.